OUR TASK
Impact Church engaged CNBetter Media at a critical moment of transition. Founder and Lead Pastor Olu Brown was preparing to announce his retirement from the pulpit—not due to scandal or controversy, but as a purposeful evolution into global leadership, consulting, and entrepreneurship.
Given the sensitivity of the moment—including the timing following Pastor Olu’s recent divorce—the church leadership was deeply concerned about misinterpretation, speculation, and reputational risk. They needed more than publicity; they needed absolute clarity, protection, and trust—internally and externally.
CNBetter Media was tasked with designing and executing a comprehensive crisis prevention, succession communications, and visibility strategy that would:
- Safeguard Pastor Olu’s reputation
- Maintain confidence within the congregation
- Ensure leadership continuity
- Control the narrative across media and digital platforms
- Normalize pastoral transition as purpose-driven—not problematic
OUR SOLUTION
CNBetter Media implemented a multi-layered, high-security communications strategy designed to manage perception, eliminate speculation, and guide the church through a seamless leadership transition. This effort extended far beyond traditional PR into organizational risk management and executive communications architecture.
Key components of our approach included:
Crisis Communications & Contingency Planning
- Developed a formal crisis communications plan with tiered alert levels (Ground Zero → Crisis Escalation)
- Identified and trained approved spokespeople
- Created holding statements for every foreseeable scenario
- Established internal notification systems and escalation protocols
- Implemented real-time monitoring of media and social conversations
Internal Alignment & Message Control
- Identified high-level internal stakeholders and placed NDAs to protect confidentiality
- Created core message architecture, FAQs, and talking points to ensure alignment
- Equipped staff, leadership, and digital teams with copy-and-paste response scripts for live and online engagement
- Ensured messaging consistency across pulpit announcements, staff communications, and social platforms
Succession & Transition Strategy
- Identified high-level internal stakeholders and placed NDAs to protect confidentiality
- Created core message architecture, FAQs, and talking points to ensure alignment
- Equipped staff, leadership, and digital teams with copy-and-paste response scripts for live and online engagement
- Ensured messaging consistency across pulpit announcements, staff communications, and social platforms
OUR RESULTS
- 12.1M+ press impressions across broadcast, print, and online outlets
- 39.6M+ social media impressions generated by celebrities, influencers, and media partners
- 16K+ students reached across four major HBCU campuses
The campaign exceeded expectations, delivering massive visibility, energizing influential communities, and positioning Meet the Blacks as a must-see cultural moment for Urban audiences nationwide.
Clients:
Impact Church (on behalf of Pastor Olu Brown)
Project Demands:
Crisis Communications & Contingency Planning, Executive Messaging & Positioning, Succession Planning Communications, Media Training, Internal & External Stakeholder Alignment, Media Relations & Press Management
Category:
Crisis Communications & Reputation Management
Similar work.
CNBetter Media is a full-service public relations and integrated marketing agency helping big brands, small brands doing big things and captivating voices go from background noise to household names. Through a strategic mix of specialized services, we successfully help our clients get in position for the visibility they want and the recognition they deserve. The agency is based in Atlanta, Georgia, but equipped to serve the world thanks to a rock star team stationed across various U.S. cities with expertise across multiple industries.
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